JACKSON, CA – Wait times just got drastically shorter for patients in the Sutter Amador Hospital (SAH) Emergency Department thanks to the hospital’s internal improvement initiative and a patient-focused emergency department staff.
The emergency department implemented a triage process that was designed to expedite patients through the department with a focus on getting the patients to the doctor as soon as possible. While the emergency department team has been working on the process improvements for six months, the triage process was officially streamlined into effect on Sept. 12.
“We have seen a 50 percent reduction in our wait time since implementing the improvement initiative,” said SAH’s David Beffa, M.D., medical director of the Emergency Department since March 2016. “Right now the team is averaging 15 minutes, but previously the wait times had been as long as 30 to 40 minutes. Our goal is for our patients to see a doctor in 12.”
As SAH’s Emergency Department is the sole community provider for Amador County, the focus on limiting wait times is the hospital’s main focus especially when the hospital reaches max capacity. The emergency department sees approximately 80 patients per day.
“Our staff have evaluated and invested in the process improvements to make our emergency department more efficient for our patients and community members,” said Anne Platt, Sutter Amador Hospital CEO. “We are committed to deliver the best quality care for our patients in our Emergency Department and reducing wait times is a large factor for us to be successful.”
“I was pleasantly surprised by how quickly I was seen,” said a recent unidentified emergency room patient. “The staff was great and took care of me in a very timely manner.”
About Sutter Amador Hospital
Sutter Amador Hospital is part of Sutter Health, a not-for-profit, community-based health network located throughout Northern California. The hospital’s rich history of Amador County dates back as far as 1876. The facility has 52 licensed beds and is the only hospital in Amador County serving a population of more than 40,000.
For more on the hospital, visit the website at sutteramador.org